call center customer satisfaction

Blog tagged as call center customer satisfaction

Reviewing Outsourced Call Centers Agents

02-09-12 12:36 PM By Randall Mauldin - Comment(s)
Many telesales offices blind their prospects by diverting the attention to the call centers low pricing and quoting insane rates. This is not suggesting that cost is not important but what good is great pricing if the quality of representation is lacking? When possible it is best to ask to speak dir...